Refunds and Cancellation

Free Core

Free Core costs nothing, so there is nothing to cancel or refund. It keeps working whatever happens to a paid plan.

Society Plus

Plus is charged by invoice, per flat, for the period on the invoice. A society pays by UPI or bank transfer and reports the payment reference in the app. A society can cancel at any time by writing to hello@aravir.in. Plus stays on until the end of the paid period; then Plus features close, Free Core continues and no data is deleted.

Refunds

• If a society asks within 14 days of paying for a new period, we refund the payment in full.
• After that, the current period is not refunded, unless we fail to provide the service.
• A duplicate payment or an overpayment is refunded in full to the account it came from.
• Refunds go back the way the money came, usually within 7 working days of our confirming them.

Credits

Credits for SMS, WhatsApp and calls are prepaid. A credit held for a message that fails is returned automatically. Unused credits are not paid back in cash, except when we close the service.

How to Ask

Write to hello@aravir.in with the society name, the invoice number and the payment reference.